Login and navigate to the “ORDERS” page under the “MY ACCOUNT” menu to track order progress/payment status.
Credit card payments typically clear immediately, so if the payment was successfully processed, status will change from “UNPAID” to “PAID” once checkout is completed, and the order will move to the OPEN tab. However, the antifraud verification can fail and if that happens, you will see a red warning stating that payment has not been successfully cleared. Please check your inbox and also spam/promotions folder for an email notification with instructions on how to proceed.
If the transaction is declined by your bank, the order will move to the CANCELLED tab with status "FAILED". Please make sure to contact customer service as soon as possible to check if it's possible to re-process payment.
If you chose Bank Wire transfer as payment method during checkout, the status will change from “UNPAID” to “AWAITING PAYMENT” until receipt of funds is confirmed by our bank and applied to the order; once that is done, the status will change from "AWAITING PAYMENT” to “PAID”.
When paying via Bank Wire, please make sure to provide Customer Service with the transfer receipt with the corresponding order number(s) via email within two (2) business days from invoice. This will avoid the cancellation of the order while payment is being processed by the bank and keep your account from being subject to late fees/penalties.