In very limited circumstances will Direct Liquidation accept return merchandise after you have received it. If you receive merchandise that has grossly different conditions/quantities than what was listed on the manifest, immediately contact Customer Service (live chat, 1-800-679-9451 or firstname.lastname@example.org) when the delivery arrives. Please consult this link for the full guidelines on how to proceed upon order delivery.
However, please note that any inventory sold “AS IS” can not be returned, refunded or exchanged under any circumstances.
You must contact Customer Service and file a return claim with us BEFORE attempting to return ship your order. Customer Service will investigate your return claim before rendering a binding decision.
Shipping damage is not grounds for returning an order. If Direct Liquidation handled shipping and the product arrives damaged, immediately contact Customer Service (855-874-8741 or email@example.com) upon delivery so a freight claim may be filed. If you chose to arrange to ship for an order, you must contact the company that shipped your merchandise and file a claim directly with them.
Items returned to Direct Liquidation without an approved return claim will not be accepted and Direct Liquidation will not pay any costs associated with non-authorized return shipments.