Danny S.
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Recent activity by Danny S.-
What is Direct Liquidation?
Direct Liquidation is an on-line, wholesale-auction marketplace that allows wholesalers, distributors, and retailers to purchase liquidation merchandise in bulk lots at a fraction of the retail pri...
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How long does it take to ship my order?
The shipping process begins once full payment is received. Depending on the warehouse, merchandise type and delivery options you selected, orders can take from 1 – 14 business days to be shipped. P...
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How long will it take for me to receive my shipment?
Depending on the warehouse, merchandise type and delivery options you selected, orders can take from 1 – 14 days to be shipped. The estimated time for delivery is provided by the carrier once the...
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How long do I have to pay for my order after I win an auction?
You have three (3) business days to submit payment. You can view your “UNPAID” orders by accessing the “ORDERS” page located under the “MY ACCOUNT” menu. If you are paying by Bank Wire, kindly emai...
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How can I check the status of a payment?
Login and navigate to the “ORDERS” page under the “MY ACCOUNT” menu to track order progress/payment status. Credit card payments typically clear immediately, so if the payment was successfully proc...
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Can I pay for multiple orders at the same time?
If you wish to pay for your orders using a credit card, each order must be paid individually (each one will be paid in a separate transaction). If you wish to pay via bank wire, it's possible to se...
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How can I cancel an open bid?
Please note that all entered bids are considered legally binding contracts. Immediately contact Customer Service (live chat, 1-800-679-9451 or support@directliquidation.com) if you have any problem...
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Can I return merchandise after I receive it?
In very limited circumstances will Direct Liquidation accept return merchandise after you have received it. If you receive merchandise that has grossly different conditions/quantities than what was...
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How can I change the shipment method for my order?
The shipment method is set during the checkout process, on step 4, after you insert the delivery address. You can either choose one of the available carriers listed and include the respective shipp...
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I changed my mind, can I cancel my order and be refunded?
In an effort to always offer the lowest prices, returns are not accepted and all sales are final. In the event where we authorize the cancellation of paid order, please note that a 10% restocking f...