Danny S.
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Recent activity by Danny S.-
What shipping companies do you use?
Our shipping partners include: FedEx, UPS, FedEx Freight, UPS Freight and FreightQuote. The shipping options allowed/available will depend on the lot type (freight/parcel), total weight, distance a...
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How can I check the shipping status of my order?
All orders' status can be viewed from the “ORDERS” page located under the “MY ACCOUNT” menu. Orders that have shipped will be marked with the status “SHIPPED" under the "Completed" orders' tab. You...
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Can I consolidate multiple orders into one shipment to save on shipping fees?
If you wish to include the shipping fee from our shipping partner in your orders during checkout, each order will have its own separate shipping fee. Each order may take a different time frame of p...
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What happens if my order is damaged during shipping?
If Direct Liquidation handled shipping and the product arrives damaged, contact Customer Service (live chat, 1-800-679-9451 or support@directliquidation.com) immediately when the delivery arrives s...
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Can I get a shipping quote before I bid/buy?
Currently, the only tool to quote the freight before buying is the shipping calculator, which is located at the auction page, next to the bidding field. The quote is provided by a third party servi...
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How can I change the delivery address of my order?
The delivery address is set during the checkout process, on step 3, where you can choose from the Address book or register a new one for each order. The information can be reviewed before submittin...
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I already paid with a wire transfer, why hasn’t my payment cleared yet?
Domestic bank wires may take 1-2 business days to clear, while international bank wires may take up to 5. To avoid deletion of the order for non-payment while the transaction is being processed by ...
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Where is the merchandise on the site sourced?
Items found on Direct Liquidation are overstock, shelf-pulls, and/or end-of-life product from North America’s largest retailers/manufacturers. Currently our sources include Walmart, Sam's Club, Sig...
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I cannot access my account because I forgot my login details
From the login page, press the “FORGOT YOUR PASSWORD?” link and enter your username or email address. Click on “SEND PASSWORD RESET INSTRUCTIONS”. You will receive a reset email at the email addres...
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I am stuck on the registration step with the error message "Enter a valid last name"
Please remove any blank spaces left at the end of the last word in this field, and also note that special characters are not allowed. If you still can't get past this step, please contact custome...