
Danny S.
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Articles
Votes on activity by Danny S.-
Why am I unable to bid on an auction?
To ensure a seamless bidding experience, please confirm you have accomplished all the necessary steps to activate your Direct Liquidation account: Filled out the online registration form; Received...
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Where is the merchandise on the site sourced?
Items found on Direct Liquidation are overstock, shelf-pulls, and/or end-of-life product from North America’s largest retailers/manufacturers. Currently our sources include Walmart, Sam's Club, Sig...
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I cannot access my account because I forgot my login details
From the login page, press the “FORGOT YOUR PASSWORD?” link and enter your username or email address. Click on “SEND PASSWORD RESET INSTRUCTIONS”. You will receive a reset email at the email addres...
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How can I add a payment method to my account?
At Direct Liquidation, we prioritize a secure and efficient purchasing experience. With this in mind, we provide two straightforward methods for adding payment methods to your account. Addi...
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If I return merchandise will I receive a refund?
At Direct Liquidation, our commitment is to maintain a fair and transparent return process. Upon authorization of your return claim, our dedicated team will conduct a thorough review. Depending o...
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I already paid with a wire transfer, why hasn’t my payment cleared yet?
Domestic bank wires may take 1-2 business days to clear, while international bank wires may take up to 5. To avoid deletion of the order for non-payment while the transaction is being processed by ...
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I am stuck on the registration step with the error message "Enter a valid last name"
Please remove any blank spaces left at the end of the last word in this field, and also note that special characters are not allowed. If you still can't get past this step, please contact custome...
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Are there any fees associated with the different payment methods?
At Direct Liquidation, we take pride in maintaining transparency in our financial dealings, and as such, we would like to make clear that all credit card payments will have a 3% convenience fee add...
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How can I remove my credit card information?
At Direct Liquidation, the security of our marketplace and the integrity of the bidding process are of paramount importance to us. To ensure only verified bidders participate, we require all users ...
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How can I check the status of my orders?
At Direct Liquidation, we prioritize clarity and ease of use for our customers. To access a summary of all your orders, simply navigate to the "MY ACCOUNT" menu and select "ORDERS." This will dis...