Danny S.
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Recent activity by Danny S.-
If I return merchandise will I receive a refund?
At Direct Liquidation, our commitment is to maintain a fair and transparent return process. Upon authorization of your return claim, our dedicated team will conduct a thorough review. Depending o...
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Can I return merchandise after I receive it?
In very limited circumstances will Direct Liquidation accept return merchandise after you have received it. If you receive merchandise that has grossly different conditions/quantities than what was...
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Do you provide warranties on your merchandise?
At Direct Liquidation, we believe in the importance of transparency and customer awareness. For this reason, each product listing on our platform provides a clear indication of the item's condition...
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I changed my mind, can I cancel my order and be refunded?
In an effort to always offer the lowest prices, returns are not accepted and all sales are final. In the event where we authorize the cancellation of paid order, please note that a 10% restocking f...
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Can pallets be delivered to a residential address?
Yes. The delivery preferences are set during the checkout process. Please make sure to mark your address as 'Residential' and mark the option to include lift gate for unloading pallets if the locat...
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What happens if my order is damaged during shipping?
If Direct Liquidation handled shipping and the product arrives damaged, contact Customer Service (live chat, 1-800-679-9451 or support@directliquidation.com) immediately when the delivery arrives s...
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How long will it take for me to receive my shipment?
Depending on the warehouse, merchandise type and delivery options you selected, orders can take from 1 – 14 days to be shipped. The estimated time for delivery is provided by the carrier once the...
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Do you offer any insurance on shipped orders?
At Direct Liquidation, we take pride in offering comprehensive and reliable services to our esteemed customers. If you opt for Direct Liquidation to manage the shipping of your order, you can rest ...
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Can I consolidate multiple orders into one shipment to save on shipping fees?
If you wish to include the shipping fee from our shipping partner in your orders during checkout, each order will have its own separate shipping fee. Each order may take a different time frame of p...
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How can I check the shipping status of my order?
All orders' status can be viewed from the “ORDERS” page located under the “MY ACCOUNT” menu. Orders that have shipped will be marked with the status “SHIPPED" under the "Completed" orders' tab. You...