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Activity overview

Latest activity by Danny-S
  • Danny S. created an article,

    How can I contact Customer Service?

    Direct Liquidation's Customer Service team is available from Monday to Friday, from 8:30 am to 8:30 pm EST on the following channels: - live chat on the website (chat icon on the lower right corner...

  • Danny S. created an article,

    What are the addresses of your warehouse locations?

    Please note, all of our purchases are made online through the website and visits/local purchase are not allowed. Customers will only be allowed through the gate if they have a scheduled pickup appo...

  • Danny S. created an article,

    How can I remove my credit card information?

    At Direct Liquidation, the security of our marketplace and the integrity of the bidding process are of paramount importance to us. To ensure only verified bidders participate, we require all users ...

  • Danny S. created an article,

    Why is my order's total higher than what I bid for the lot?

    The total cost of your order with Direct Liquidation is determined by the sum of the winning bid (or BUY NOW price) + applicable taxes* + shipping fee (excluded if you arrange for your own carri...

  • Danny S. created an article,

    Who do I contact for further truckload options or custom orders?

    At Direct Liquidation, we strive to provide a diverse selection of lots to cater to your unique needs. However, if you are unable to locate lots that pique your interest in our marketplace or requi...

  • Danny S. created an article,

    How long does it normally take to process a refund?

    For authorized return claims, Direct Liquidation will process returns within ten (10) business days of return receipt. If product condition/quantity matches authorized-returns approval, Direct Liqu...

  • Danny S. created an article,

    If I ship my merchandise outside of the US can I return it?

    At Direct Liquidation, we have a clearly defined and efficient process in place for managing return claims. If your claim is authorized, you're welcome to initiate the return of your item. We kindl...

  • Danny S. created an article,

    Where can I get instructions to file a return claim?

    If you need to file an RMA claim, Direct Liquidation has made it easy for you to do so. Simply visit our Return Policy page, where you will find detailed instructions on how to file an RMA claim.  ...

  • Danny S. created an article,

    How can I change the shipment method for my order?

    The shipment method is set during the checkout process, on step 4, after you insert the delivery address. You can either choose one of the available carriers listed and include the respective shipp...

  • Danny S. created an article,

    How can I change the delivery address of my order?

    The delivery address is set during the checkout process, on step 3, where you can choose from the Address book or register a new one for each order. The information can be reviewed before submittin...