- How can I add a payment method to my account?
- How can I add multiple shipping/billing addresses to my account?
- How can I check the status of my orders?
- How can I save auctions I'm interested in to bid on later?
- How can I track my open bids?
- I cannot access my account because I forgot my login details
Searching For Merchandise
- How can I tell exactly what condition each item in an auction is in?
- How can I tell where the merchandise ships from?
- How do I locate the desired merchandise on the website?
- What categories of merchandise do you sell?
- What different conditions of merchandise do you sell?
- Where is the merchandise on the site sourced?
- A listing had a “Buy Now” price but it disappeared. What happened?
- How can I cancel an open bid?
- How can I report suspicious bidding activity?
- How can I tell when an auction will end?
- How do I know if I have been outbid on a lot?
- How do I know if my bid was accepted?
Billing & Payments
- Am I able to pay for an order by credit card as a non-US buyer?
- Are my payment details stored securely in “My Wallet”?
- Are there any fees associated with the different payment methods?
- Can I pay for multiple orders at the same time?
- Can I use multiple payment methods to pay for an order?
- How can I check the status of a payment?
- Can I arrange my preferred carrier to pick up my order?
- Can I consolidate multiple orders into one shipment to save on shipping fees?
- Can I get a shipping quote before I bid/buy?
- Can I pick up my order personally?
- Can pallets be delivered to a residential address?
- Do you offer any insurance on shipped orders?
Refunds & Returns
- Can I return merchandise after I receive it?
- Do you provide warranties on your merchandise?
- How long do I have after receiving merchandise to make a return claim?
- How long does it normally take to process a refund?
- I changed my mind, can I cancel my order and be refunded?
- If I return merchandise will I receive a refund?