About us
Account Registration
Account Management
Searching For Merchandise
- How can I tell exactly what condition each item in an auction is in?
- How can I tell where the merchandise ships from?
- How do I locate the desired merchandise on the website?
- What categories of merchandise do you sell?
- What different conditions of merchandise do you sell?
- Where is the merchandise on the site sourced?
Billing & Payments
- Am I able to pay for an order by credit card as a non-US buyer?
- Are my payment details stored securely in “My Wallet”?
- Are there any fees associated with the different payment methods?
- Can I pay for multiple orders at the same time?
- Can I use multiple payment methods to pay for an order?
- How can I check the status of a payment?
Shipping
- Can I consolidate multiple orders into one shipment to save on shipping fees?
- Can pallets be delivered to a residential address?
- Do you offer any insurance on shipped orders?
- Do you ship worldwide?
- How can I change the delivery address of my order?
- How can I change the shipment method for my order?
Refunds & Returns
- Can I return merchandise after I receive it?
- Do you provide warranties on your merchandise?
- How long does it normally take to process a refund?
- I changed my mind, can I cancel my order and be refunded?
- If I return merchandise will I receive a refund?
- If I ship my merchandise outside of the US can I return it?