Yes. The delivery preferences are set during the checkout process. Please make sure to mark your address as 'Residential' and mark the option to include lift gate for unloading pallets if the location does not have a dock.
For the full guidelines regarding orders with paid transportation, please see this link.
Important: lift gate service is not available for full truckload orders. If the destination does not have a dock for unloading, the order will be split into 2 box-trucks.