For authorized return claims, Direct Liquidation will process returns within ten (10) business days of return receipt. If product condition/quantity matches authorized-returns approval, Direct Liquidation will issue a store credit memo in the corresponding Sale Price* of the returned items.
*To find the sale price you divide the total price of the LOT by its MSRP; then multiply the amount you get by the retail value of the unit in question, which can be found on the manifest.
In very limited circumstances, the credit memo may be refunded to the original payment method.
If the order was paid via credit card, the refunds are issued within 5 business days and your credit card company may take up to four (4) weeks to reflect the refund and make the credit available to you.
If the order was paid via bank wire, the account holder will be required to fill out and sign an authorization form for refund. The refunds are issued within 7-10 business days and the credit may take up to 5 business days to show on the bank statement.