Who is responsible to pay for shipping costs of merchandise being returned?

At Direct Liquidation, we strive to provide our customers with a hassle-free return process. However, it is important to note that customers are responsible for paying all shipping costs associated with returning items.

If you choose to arrange your own shipping for a return, you assume responsibility for the merchandise at the point of pickup. In such cases, you waive your ability to file a return claim with us.

We recommend that you use a reputable shipping carrier that provides tracking and insurance for the items being returned. This will help ensure that the returned items are delivered to us safely and in a timely manner.

Our team is committed to providing exceptional customer service and support throughout the return process. If you have any questions or concerns regarding your return, please don't hesitate to reach out to us. We are always here to help and ensure that your return experience is as smooth and hassle-free as possible.