How can I check the status of my orders?

At Direct Liquidation, we prioritize clarity and ease of use for our customers. To access a summary of all your orders, simply navigate to the "MY ACCOUNT" menu and select "ORDERS." This will display your orders, organized by their status and date range.

Below is a breakdown of the possible order statuses:

1. Unpaid: This status applies if you've won an auction or made a 'Buy Now' purchase, but haven't yet submitted a payment.

2. Open: This status has two potential implications:

   • Your payment has been submitted but is still being processed. This could be due to awaiting payment confirmation or failure in anti-fraud verification.
   • Your payment has been successfully cleared, but the order is still awaiting shipment from the warehouse.

3. Completed: This status indicates that your order has been successfully shipped.

4. Cancelled: This status means that your order has been cancelled. This could be at your request or initiated by Direct Liquidation (for instance, in cases of unpaid orders after 3 business days).

We hope this guide helps to streamline your user experience. As always, if you need further clarification or assistance, don't hesitate to reach out to our customer service team. We're here to support you at every step of your purchasing journey with Direct Liquidation.