From the login page, press the “FORGOT YOUR PASSWORD?” link and enter your username or email address. Click on “SEND PASSWORD RESET INSTRUCTIONS”. You will receive a reset email at the email address used to register your account. Click on the link provided and follow the steps to reset your password. Kindly check also your spam folder within 1 hour of requesting the password reset.
If you cannot remember the email you used to register your account, you will need to contact our Customer Service Team (live chat, 1-800-679-9451 or firstname.lastname@example.org) to assist you with your account recovery.