Danny S.
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Recent activity by Danny S.-
How long does it normally take to process a refund?
For authorized return claims, Direct Liquidation will process returns within ten (10) business days of return receipt. If product condition/quantity matches authorized-returns approval, Direct Liqu...
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If I ship my merchandise outside of the US can I return it?
At Direct Liquidation, we have a clearly defined and efficient process in place for managing return claims. If your claim is authorized, you're welcome to initiate the return of your item. We kindl...
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Where can I get instructions to file a return claim?
If you need to file an RMA claim, Direct Liquidation has made it easy for you to do so. Simply visit our Return Policy page, where you will find detailed instructions on how to file an RMA claim. ...
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How can I change the shipment method for my order?
The shipment method is set during the checkout process, on step 4, after you insert the delivery address. You can either choose one of the available carriers listed and include the respective shipp...
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How can I change the delivery address of my order?
The delivery address is set during the checkout process, on step 3, where you can choose from the Address book or register a new one for each order. The information can be reviewed before submittin...
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Who is responsible to pay for shipping costs of merchandise being returned?
At Direct Liquidation, we strive to provide our customers with a hassle-free return process. However, it is important to note that customers are responsible for paying all shipping costs associated...
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If I return merchandise will I receive a refund?
At Direct Liquidation, our commitment is to maintain a fair and transparent return process. Upon authorization of your return claim, our dedicated team will conduct a thorough review. Depending o...
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Can I return merchandise after I receive it?
In very limited circumstances will Direct Liquidation accept return merchandise after you have received it. If you receive merchandise that has grossly different conditions/quantities than what was...
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Do you provide warranties on your merchandise?
At Direct Liquidation, we believe in the importance of transparency and customer awareness. For this reason, each product listing on our platform provides a clear indication of the item's condition...
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I changed my mind, can I cancel my order and be refunded?
In an effort to always offer the lowest prices, returns are not accepted and all sales are final. In the event where we authorize the cancellation of paid order, please note that a 10% restocking f...